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When Symantec cease marketing or distributing a product or a version release of Licensed Software. All other requests for support will be denied.

If a problem does occur, your only course of action with Technical Support will be to upgrade to Endpoint Protection 14. Endpoint Protection 12.x will no longer be supported by Technical Support. Intrusion Prevention, Proactive Threat Protection and all other content will not be available for download through any means. This is not a recommended or supported configuration, and should only be considered to maintain protection while completing the upgrade to SEP 14. Endpoint Protection 12.x clients can still obtain virus definitions from a 14.x Endpoint Protection Manager. On April 3, 2017, Symantec announced the End of Life for Endpoint Protection 12.x.Įndpoint Protection 12.x clients will no longer be able to download updates from Symantec LiveUpdate or an internal LiveUpdate Administrator.